e7mFrequently asked questions about eSIM
Answers to eSIM questions about phone compatibility, installation, activation, hotspot sharing, validity and using data plans while travelling.
What is eSIM?
A built-in SIM card in your phone. You receive a QR code — scan it — and the internet works without a physical SIM.
Which countries does eSIM work in?
In 200+ countries worldwide — Europe, Asia, USA, UAE, Thailand, Turkey, Egypt and many more.
How long is the plan valid after purchase?
180 days to activate. It's better to activate eSIM in advance (at home or hotel) — then upon arrival just turn it on in settings and the internet will work instantly.
Can I share internet (hotspot)?
Yes, most plans allow it. If not allowed — it says "No hotspot" on the plan card.
Can I use it on two phones?
No. One QR code = one device forever.
What if the QR code doesn't scan?
Contact support — we'll send a new QR or manual entry link within 1 minute.
How fast does the QR code arrive?
Instantly after payment — to your account and email.
Can I buy eSIM in advance?
Absolutely! Buy a week or month ahead — activate on location. Just make sure to activate before departure so everything works upon arrival.
Do I need internet to activate?
Yes, only once — to scan the QR code. We recommend doing it at home via Wi-Fi — then at the airport just turn on eSIM and use it.
Can I top up the plan later?
Yes, if the plan supports it — an "Extend" button will appear in your account.
What if I don't use all the data?
Unused data doesn't roll over — same as all carriers.
Can I use it in a modem or router?
No. Only in phones and tablets with eSIM support.
Will there be calls and SMS?
Data only. Calls and SMS — through WhatsApp, Telegram, Viber, etc.
What if my phone dies or gets lost?
eSIM is tied to the device. On a new phone you'll need to buy a new plan.
Can I get a refund?
100% refund before activation (within 14 days). After scanning the QR code — the service is considered delivered.
Why are you cheaper?
Direct contracts with carriers, instant delivery, no hidden fees or commissions.
How do I check if my phone supports eSIM?
Dial *#06# — if you see an EID number — your phone supports eSIM.
Can I activate eSIM while roaming?
You can, but it's better to do it in advance via Wi-Fi. If activating during travel — you need any internet (hotel, cafe, another SIM).